Service delivery issues: Robotic Process Automation can help
The biggest stumbling block to implementing Robotic Process Automation is that so many of the processes at government level are manual and paper-based, writes Adrian van der Merwe.
Website: www.northwind.digital
The ‘why not automate?’ philosophy helps Arena Holding’s circulations team manage its changing distribution network effectively.
The team adopted a ‘why not automate?’ philosophy to ensure that Arena’s current staff complement could meet the increased transaction volumes with the same or better service levels.
Author: Adrian van der Merwe
Website: www.northwind.digital
Rethinking Purpose: The Catalyst for Reinvention and Rebuilding?
In times of crisis we rely on ethical and purpose-driven leadership to guide our actions. Many organisations are at risk of redundancy if they do not pause to re-evaluate their purpose and align their strategies
