Service delivery issues: Robotic Process Automation can help

The biggest stumbling block to implementing Robotic Process Automation is that so many of the processes at government level are manual and paper-based, writes Adrian van der Merwe.

The ‘why not automate?’ philosophy helps Arena Holding’s circulations team manage its changing distribution network effectively.

The team adopted a ‘why not automate?’ philosophy to ensure that Arena’s current staff complement could meet the increased transaction volumes with the same or better service levels.
Author: Adrian van der Merwe